Let’s talk about your future!
Apply now and grow within a rapidly evolving company. GoHealth Slovakia is looking for you.
GoHealth Intro: As a leading health insurance marketplace, Go Health’s mission is to improve access to healthcare in America. For customers, enrolling in a health insurance plan is confusing and difficult, and seemingly small differences between plans can lead to significant out-of-pocket costs or lack of access to critical medicines and even providers. We use our technology, agents, and expertise to cut through the confusion and get customers enrolled in a plan with the right coverage and benefits.
Why Apply: GoHealth has established a culture where our employees feel empowered, engaged and inspired. We are looking for builders who will contribute to the long-term health of the company. We also understand that you may not check every box in our requirements list, most applicants don’t! In fact, frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply today!
Join us as we establish our first Workforce Management team in Slovakia, Bratislava! We’re looking for skilled analysts to help optimize workforce planning and scheduling while collaborating closely with our experienced team in the USA.
What Makes This Role Exciting?
- Option to work remotely within Slovakia or on-site at our Bratislava office. Note: Remote work is only available to Slovakia-based residents due to strict VPN guidelines.
- Standard Local Working Hours: Enjoy a work-life balance with a schedule aligned to Central European Time (CET), eliminating the need for U.S. working hours.
- Perfect for Excel Enthusiasts – If you enjoy working with data, spreadsheets, and problem-solving, this role will keep you engaged.
- Dynamic & Varied Tasks – No two days are the same! You'll receive a mix of tasks and requests from directors and managers, keeping the work fresh and interesting. The role focuses on attendance tracking, performance reporting, scheduling optimization, and handling stakeholder requests via JIRA – without direct contact with call center agents.
- Strong & Supportive Team – You'll be part of a well-structured, 10-person U.S.-based team with a great culture and positive vibes, where collaboration and support are key.
- Career Growth Opportunities – With time and experience, this position can evolve into a managerial role within our Bratislava office.
Salary
from 1 800 EUR/month
This is a legal monthly minimum required to be stated by the Slovak law. Offered salary varies based on relevant experience and skills. Plus: Annual Salary Bonus based on individual & company performance.
Your role
The Workforce Management Analyst plays a critical role in the success of the operation, primarily due to their focus on real-time management, reporting, and schedule optimization to help call center agents meet and exceed adherence goals. Reporting to the Workforce Solutions Manager, you will be responsible for schedule adjustments, intra-day management, and historical trend analysis to ensure the call center consistently achieves service levels and key performance indicators on a daily and interval basis.
You will
- Coordinate staff schedule requests, including same-day call-outs, PTO approvals, and leaves of absence, ensuring a balance between employee needs and volume demands.
- Manage call center agent schedules, including real-time adjustments, optimization, monitoring, and overall schedule management.
- Oversee real-time management of daily schedules and activity maintenance within WFM scheduling systems.
- Document and maintain all Workforce Management and Contact Center software processes and procedures.
- Ensure compliance with all company policies and procedures.
Required Skills
- Bachelor’s Degree in a relevant field (e.g., Business, Analytics, or a related area) or equivalent work experience.
- 1-2 years of experience in workforce management, operations, or data analysis preferred, but not required. Experience within a call/contact center environment is a plus.
- Advanced proficiency in Microsoft Excel, including formulas, pivot tables, and data analysis.
- Experience with Microsoft Outlook, MS Teams, and other collaboration tools.
- Knowledge of workforce optimization and scheduling software is a plus (e.g., IEX, Verint, UKG, or similar WFM systems).
- Ability to adapt to changing business needs and priorities in a fast-paced environment.
- Ability and willingness to occasionally work evenings and weekends during peak periods if needed.
- Strong written and spoken English communication skills (B2+ level or higher).
We are an equal opportunity employer, and we're dedicated to building an inclusive working environment. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.
Interview Journey
Here's a glimpse of what to expect from our interview process.
Company benefits & perks
At GoHealth, we’re passionate about maximizing your potential, fueling your growth and pushing you to excel, all while having fun.
- Home office and remote work
- Performance bonus
- Annual salary reevaluation
- Professional Development program
- 3rd pillar
- Welcome credits
- Flexible working hours
- High-standard health care
- Yoga lessons
- E-Scooters
- Multisport or Golem card
- Healthy snacks
- Transportation and Medical exams reimbursement
- Massage vouchers
- Referral program
- Sick Days
- English lessons
- Regular teambuildings
- Modern office space
- Gym corner